Real-time, Scheduling & WFM Specialist

TTEC

• Philippines

• Post Date: 18 February 2021

• Salary: $30000 - $35000

• www.demolink.org

This position provides frontline, 24X7 support for all Percepta programs, with an emphasis on balancing service level goals with agent schedule efficiencies through short-term forecasts, RTA, reporting and gathering monthly invoice hours, and reviewing the program budget process. You should have a minimum of 2 years' in Workforce Management with experience in real-time service level management and agent scheduling.

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